Return Policy
Return Policy
Welcome to RoadVue. We respect your privacy and are committed to protecting your personal information. By using our website, you agree to the following terms.
Shipping & Delivery
Do you ship worldwide?
Yes! We offer worldwide shipping from our fulfillment centers. U.S. orders ship domestically, while international orders are handled through our global partners.
Where do you ship from?
We primarily ship from our United States warehouse for faster delivery (typically 3–8 business days). If U.S. stock runs low, your order may ship from one of our partner facilities abroad to prevent delays.
How long does shipping take?
Orders are processed within 1–2 business days and usually arrive within:
- USA: 3–8 business days
- Canada: 3–8 business days
- Australia & New Zealand: 5–10 business days
- Other international destinations: 7–14 business days
Order Processing
Orders are processed Monday–Friday (excluding holidays). Most ship within 1–2 business days of payment. Orders placed during weekends or major sales may take slightly longer.
Can I change or cancel my order?
Because we process orders quickly, you must request any changes or cancellations within 12 hours of placing your order. After this, your order is typically being prepared for shipment and cannot be modified. If you need help, contact info@roadvue.shop.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all orders returned in their original condition and packaging. If your item arrives damaged or defective, we’ll replace it or issue a full refund. Returns must be initiated within 30 days of delivery.
Payment & Security
We accept all major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted to ensure your payment details remain secure.
Customs, Taxes & Import Fees: Prices on our site are in USD and exclude import duties or VAT. International customers are responsible for any customs charges applied by their local government.
Lost or Delayed Orders
If your order hasn’t arrived within 30 days of shipment, you are eligible for a full refund or replacement. Contact info@roadvue.shop with your order number for assistance.
Defective, Incorrect, or Damaged Items
If your product arrives defective, damaged, or incorrect, contact us immediately with photos or a short video of the issue. Send details to info@roadvue.shop — we’ll quickly send a replacement or process a refund.
Customer Support
Our support team typically responds within 24 hours (Monday–Friday). Please include your order number and any relevant details when emailing us.
Email: info@roadvue.shop
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